CMA and FCA publish joint report on lessons learned about consumer-facing remedies
On 1 October 2018 the CMA and the FCA published a joint report titled ‘Helping people get a better deal: Learning lessons about consumer facing remedies’. The report summarises lessons learned from the UK Competition Network (UKCN)’s Consumer Remedies Project, which aimed to improve its members’ understanding of both consumer behaviour and of the selection, design, testing and evaluation of “demand side” remedies.
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