Podcast: FCA Consumer Duty: Banking

Phase 1 Complete; Phase 2 to come! Join the Slaughter and May FIG team as they reflect on the lessons learned from Phase 1 of consumer duty implementation, and the challenges that face firms for closed books ahead of 31 July 2024. As part of our Consumer Duty podcast series, this time we deep dive and look closely at how the Duty will apply to the Banking sector. The FIG team is delighted to be joined by Charles Randell CBE (the former Chair of the Financial Conduct Authority), whose insights are particularly illuminating.