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Podcast series : FCA Consumer Duty The Slaughter and May FIG team reflect on the lessons learned from Phase 1 of consumer duty implementation, and the challenges that face firms for closed books ahead of 31 July 2024. Our Consumer Duty series provides a reflection on the lessons learn... FOS Reform: FCA call for input Financial services firms have been dealing with a deluge of near-identical customer complaints about single issues, driven largely by claims management companies and claimant-side law firms (CMCs) effectively seeking to use the Financial Ombudsman Service...